Collection Notice - Scan&Go App

Date: 30/01/2024
For more information as to how your Personal Information is handled as an Everyday Rewards Member please see the Everyday Rewards Collection Notice here.

Why we collect your information (Collection Notice) - Scan&go App

At Woolworths, we care deeply about your privacy. And that means giving you what you need to make informed choices. We want to make it simple for you to understand how we collect, use and share your personal information. You can find what you need to know below, in words we hope you’ll find simple to understand. Any questions or comments? Contact our Privacy Officer at privacy@woolworths.com.au or call us on 1300 908 631 (Monday to Friday 8:00am to 5:00pm AEST, excluding public holidays).

What do we collect?

‘Woolworths Scan&go Application’ (referred to as Scan&go App) is a function of the Woolworths online app that allows you to use self-scanning and checkout functionality on the Woolworths App.

We collect the following personal information from you:

• Your contact details, including your name and your email address
• Everyday Rewards card number
• Payment details saved in your Scan&go app
• information about the purchases you make via the Scan&go app.
• We may also collect feedback about your use of these services to help us improve the experience for our users, and other details necessary for us to register you, manage your Scan&go account.

How and when do we collect your personal information?

We collect personal information from you when you sign up and use Scan&go.

This includes when you:

• sign up and use Scan&go app
• add a Supported Card to Scan&go app
• make a payment using Scan&go app
• communicate with us
• browse our websites or digital assets (like most businesses, we use technologies like cookies)
• take part in our promotions, competitions, testimonials, surveys or focus groups or otherwise give us feedback or rate a product or service we sell

Visit the Woolworths Group Privacy Policy for more information about how and when we collect your personal information.

Why we collect personal information

We typically use your personal information to:

Provide you with the Scan&go service

verify and process your payment requests

understand your preferences, interests and shopping behaviours

send you offers that may be of interest to you

communicate with you about your purchases and orders

improve and personalise the goods, services and experiences we offer

investigate and respond to your enquiries and complaints

conduct investigations in cases of fraud or data security risks or to improve our business generally, including by monitoring or recording our interactions with you for training purposes

Monitor the effectiveness or accuracy of our technology

comply with our legal obligations

If we do not collect this information, we may not be able to provide you with the Scan&go app services.

Sharing your personal information

To deliver the Scan&go service, we work alongside trusted third parties including service providers or financial services organisations or specialised service providers who assist us in our day-to-day business operations such as fraud detection (when we process your payments) analytics, card authentication, payments and technology, or as required by law. We may need to share your personal information with these organisations to provide you with access to Scan&go.

Computing and commerce are now globalised and consequently we may sometimes need to share personal information overseas, for instance while using cloud computing services. Visit the Woolworths Group Privacy Policy for more information on sharing personal information overseas.

Your rights

If you have a query or complaint you would like to discuss with Woolworths relating to a privacy matter, you can contact the Woolworths Group Privacy Officer.

‘Scan&go’ is a function of the Woolworths app. Visit the Woolworths Group Privacy Policy for more information on how you can access or correct your personal information collected by Woolworths or make a complaint about a privacy matter.